Tag Archives: strategic communication

The Reverse Interview

We all know how the typical job interview goes. The interviewee is asked a series of questions such as, “What are your skills? How long have you been in the field? What are you looking for compensation-wise?…” You all know the drill. We all know these are important questions that are a necessity in the hiring process. But, if the employee is supposed to love their job, shouldn’t the interview experience be reversed/reciprocal?

Elaina Cokinos Elaina Cokinos

Being Human is Good Business

We’ve all had our share of bad customer service experiences. In “Being Human is Just Good Business” Kristin Smaby lays out a vision for a new kind of customer service model. A model that is human centered.

Elizabeth Drake Elizabeth Drake